eringilliam: customer feedback*

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  1. Content largely defines the success of your business, so why wouldn’t you make it a priority to have the best website content out there? Content performance surveys are the perfect way of keeping things like product content, online support features and blog posts in tip-top shape.
    https://marketplace.mopinion.com/survey-templates/embedded-survey-yes-no-website-content/
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  2. Find gaps in the mobile experience that are preventing customers from reaching their goals. With a GCR survey, you gain insight into which of your visitors have completed, partly completed or failed to complete a specific goal within your mobile app.
    https://marketplace.mopinion.com/survey-templates/in-app-mobile-gcr-goal-completion-rate/
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  3. Net Promoter Score is a trusted, loyalty metric used by lots of businesses. Providing you with a benchmark that is indicative of your mobile customers’ success, this metric tells you how likely your customers are to recommend your business to others.
    https://marketplace.mopinion.com/survey-templates/in-app-mobile-nps-net-promoter/
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  4. Traditional smiley faces have been around for years now as a popular feedback metric. So why stop now? Try using these on your homepage forms to gauge the level of loyalty customers have towards your service or product.
    https://marketplace.mopinion.com/survey-templates/smiley-face-score-loyalty/
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  5. Customer Effort Score is a commonly used metric that measures how much effort it took the customer to achieve his/her goal. Used mainly to gauge the aggregate, digital experience of your customers with your product, you can also use to collect feedback at a number of other touchpoints along the customer journey.
    https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/
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  6. Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.
    https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/
    Comments - Voting 0
  7. Want to capture leads while they’re still hot? Lead generation forms are your answer. Learn more about your prospects and act when the time is right!
    https://marketplace.mopinion.com/survey-templates/lead-generation-form/
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  8. Even if your customer has made a purchase or completed a process, it doesn’t mean they did so with ease. Post-purchase (or post-experience) is a great time to ask how things went and where your customer stands loyalty-wise.
    https://marketplace.mopinion.com/survey-templates/email-confirmation-feedback-nps/
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  9. Gain insight into what your readers truly value. Email newsletter feedback is an quick and simple way to gauge readership as well as email campaign performance.
    https://marketplace.mopinion.com/survey-templates/email-newsletter-feedback-thumbs/
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  10. You don’t always have to approach your customers with NPS on a scheduled basis or tied to some sort of event. Get feedback on the strength of working relationships with your customers.
    https://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/
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Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.