Voice of Customer News

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11. Yes/No Content Performance Survey

    Content largely defines the success of your business, so why wouldn’t you make it a priority to have the best website content out there? Content performance surveys are the perfect way of keeping things like product content, online support features and blog posts in tip-top shape.

    https://marketplace.mopinion.com/survey-templates/embedded-survey-yes-no-website-content/

    Tags: customer valuation, voc, customer feedback, content performance, web content, content performance survey by eringilliam (2019-09-04)

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12. Mobile Goal Completion Rate (GCR) Survey Template

    Find gaps in the mobile experience that are preventing customers from reaching their goals. With a GCR survey, you gain insight into which of your visitors have completed, partly completed or failed to complete a specific goal within your mobile app.

    https://marketplace.mopinion.com/survey-templates/in-app-mobile-gcr-goal-completion-rate/

    Tags: voc, mobile experience, customers goals, gcr survey, customer feedback, customer insights by eringilliam (2019-09-04)

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13. Mobile Net Promoter Score (NPS) Survey Template

    Net Promoter Score is a trusted, loyalty metric used by lots of businesses. Providing you with a benchmark that is indicative of your mobile customers’ success, this metric tells you how likely your customers are to recommend your business to others.

    https://marketplace.mopinion.com/survey-templates/in-app-mobile-nps-net-promoter/

    Tags: nps, loyalty metric, customer recommendations, voc, in app survey, customer feedback, mobile feedback by eringilliam (2019-09-04)

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14. Smiley Survey Template

    Traditional smiley faces have been around for years now as a popular feedback metric. So why stop now? Try using these on your homepage forms to gauge the level of loyalty customers have towards your service or product.

    https://marketplace.mopinion.com/survey-templates/smiley-face-score-loyalty/

    Tags: smiley feedback survey, customer loyalty, voc, customer feedback, brand loyalty, product loyalty by eringilliam (2019-09-04)

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15. Customer Effort Loyalty Survey

    Customer Effort Score is a commonly used metric that measures how much effort it took the customer to achieve his/her goal. Used mainly to gauge the aggregate, digital experience of your customers with your product, you can also use to collect feedback at a number of other touchpoints along the customer journey.

    https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/

    Tags: customer effort score, customer loyalty, customer feedback, customer survey, cx, voc, customer goals, customer journey by eringilliam (2019-09-04)

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16. Net Promoter Score (NPS) Survey Template

    Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.

    https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/

    Tags: nps survey, loyalty metric, voc, customer loyalty, customer recommendations, business growth measurement, customer feedback by eringilliam (2019-09-04)

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17. Lead Generation Form Template

    Want to capture leads while they’re still hot? Lead generation forms are your answer. Learn more about your prospects and act when the time is right!

    https://marketplace.mopinion.com/survey-templates/lead-generation-form/

    Tags: voc, lead generation form, leads, customer prospects, boost conversions, visitor intentions, customer feedback by eringilliam (2019-09-04)

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18. Email Confirmation & Net Promoter Score (NPS) Template

    Even if your customer has made a purchase or completed a process, it doesn’t mean they did so with ease. Post-purchase (or post-experience) is a great time to ask how things went and where your customer stands loyalty-wise.

    https://marketplace.mopinion.com/survey-templates/email-confirmation-feedback-nps/

    Tags: nps, voc, email confirmation, post cx, customer loyalty, customer feedback, online journey by eringilliam (2019-09-04)

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19. Email Newsletter Feedback Template

    Gain insight into what your readers truly value. Email newsletter feedback is an quick and simple way to gauge readership as well as email campaign performance.

    https://marketplace.mopinion.com/survey-templates/email-newsletter-feedback-thumbs/

    Tags: voc, readers insights, email newsletter, email feedback, email campaign performance, customer feedback, cx, customer thoughts, customer perceptions by eringilliam (2019-09-04)

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20. Relationship Net Promoter Score (NPS) Survey Template

    You don’t always have to approach your customers with NPS on a scheduled basis or tied to some sort of event. Get feedback on the strength of working relationships with your customers.

    https://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/

    Tags: nps, customer relationship, voc, business relationship, cx, customer feedback, customer loyalty, customer satisfaction by eringilliam (2019-09-04)

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